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Returns & Exchanges

 Eligibility window

We hope you are satisfied with your purchase but we understand sometimes this isn't always the case. To qualify for a full refund, your items must be received back with us within 30 days from the date you completed the purchase.

Return exceptions

Please note earrings are non returnable due to hygiene reasons unless they are faulty.

Returns procedure

Please return your unwanted good with the original packaging and in its original condition. A refund may be refused if an item is not returned in this manner. We currently do not offer exchanges, only refunds. Please send your returned goods with a note inside stating the goods order number and your name to the following address -

Phiabella Jewellery
2 Orchard House
Woodlands Road


Please note that it is your responsibility to ensure that the parcel is returned to us. We strongly suggest that you obtain proof of postage from the Post Office and use a tracked delivery service to ensure the goods arrive. Please allow 10-14 days for refunds to appear in your account. Refunds will be sent to the original payment method. You will be refunded the total amount of the returned items, excluding the postage costs. If you have any questions regarding our returns policy or you think your return may have been missed, please contact us on

Faulty items 

Please contact us within 24 hours to report any faulty items on arrival of your parcel.